Undergraduate Certificate in Customer Response Techniques

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The Undergraduate Certificate in Customer Response Techniques is a compact, industry-focused program that empowers learners with the essential skills to excel in customer service roles. With a curriculum designed to accommodate both beginners and experienced professionals, the course covers critical areas such as communication strategies, problem-solving, and conflict resolution.

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AboutThisCourse

In an era where customer experience drives business growth, the demand for skilled customer response professionals is at an all-time high. This course equips learners with the tools and techniques to handle customer queries effectively and maintain high customer satisfaction levels. By emphasizing practical skills and real-world application, the course prepares learners for immediate career advancement in various sectors, including hospitality, retail, and telecommunications. By completing this course, learners will not only enhance their resume but also demonstrate their commitment to professional development, making them stand out in today's competitive job market.

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CourseDetails


• Customer Response Strategies
• Effective Communication in Customer Service
• Handling Customer Complaints and Conflicts
• Telephone and Email Customer Service Techniques
• Social Media Customer Engagement
• CRM (Customer Relationship Management) Systems
• Understanding Customer Needs and Expectations
• Measuring Customer Satisfaction and Service Metrics
• Legal and Ethical Considerations in Customer Response

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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UNDERGRADUATE CERTIFICATE IN CUSTOMER RESPONSE TECHNIQUES
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London School of International Business (LSIB)
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05 May 2025
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