Undergraduate Certificate in IT Service Relationships
-- ViewingNowThe Undergraduate Certificate in IT Service Relationships is a vital course for individuals seeking to excel in the IT industry. This certificate program focuses on IT service relationship management, covering essential concepts such as service design, service transition, service operation, and continual service improvement.
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โข IT Service Management Fundamentals
โข ITIL Framework and Best Practices
โข Incident Management and Response
โข Problem Management and Root Cause Analysis
โข Change Management and Configuration Control
โข Service Level Management and SLAs
โข Supplier Management and Relationship Building
โข IT Service Continuity and Disaster Recovery
โข IT Service Governance and Compliance
โข Continual Service Improvement and Performance Metrics
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