Undergraduate Certificate in IT Service Relationships
-- ViewingNowThe Undergraduate Certificate in IT Service Relationships is a vital course for individuals seeking to excel in the IT industry. This certificate program focuses on IT service relationship management, covering essential concepts such as service design, service transition, service operation, and continual service improvement.
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⢠IT Service Management Fundamentals
⢠ITIL Framework and Best Practices
⢠Incident Management and Response
⢠Problem Management and Root Cause Analysis
⢠Change Management and Configuration Control
⢠Service Level Management and SLAs
⢠Supplier Management and Relationship Building
⢠IT Service Continuity and Disaster Recovery
⢠IT Service Governance and Compliance
⢠Continual Service Improvement and Performance Metrics
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