Graduate Certificate in B2C Sales Skills
-- ViewingNowThe Graduate Certificate in B2C Sales Skills is a comprehensive course designed to equip learners with essential sales skills demanded by the industry. This certificate course emphasizes the importance of understanding customer needs, building relationships, and delivering value in business-to-consumer sales.
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โข B2C Sales Fundamentals: Understanding the B2C sales process, buyer personas, and customer journey.
โข Prospecting and Lead Generation: Identifying and qualifying potential customers, researching leads, and building a sales pipeline.
โข Relationship Building: Developing strong customer relationships, effective communication, and trust building.
โข Sales Pitch and Closing Techniques: Crafting compelling sales pitches, handling objections, and closing deals.
โข Customer Retention and Upselling: Strategies to maintain customer relationships, increase customer lifetime value, and identify upselling opportunities.
โข Sales Enablement Tools: Utilizing CRM systems, sales automation tools, and data analytics to optimize sales performance.
โข Ethical Sales Practices: Understanding and adhering to ethical sales standards, legal compliance, and ethical decision-making.
โข Performance Metrics and KPIs: Measuring sales performance, setting goals, and tracking progress with key performance indicators.
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