Undergraduate Certificate in Outstanding Hotel Guest Services
-- ViewingNowThe Undergraduate Certificate in Outstanding Hotel Guest Services is a comprehensive course designed to prepare students for successful careers in the hospitality industry. This program emphasizes the importance of exceptional guest services, a critical component for any hotel's reputation and repeat business.
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โข Principles of Outstanding Hotel Guest Services: An introduction to the fundamental principles and best practices for delivering exceptional guest services in the hotel industry. โข Effective Communication for Hotel Guest Services: Techniques and strategies for effective communication with guests, including active listening, clear and concise language, and empathy. โข Managing Guest Requests and Complaints: Strategies for handling guest requests and complaints, including problem-solving, conflict resolution, and follow-up. โข Cross-Cultural Awareness in Hotel Guest Services: Understanding and addressing the unique needs and expectations of guests from diverse cultural backgrounds. โข Hotel Front Office Operations: An overview of the front office operations in a hotel, including check-in and check-out procedures, room assignments, and guest registration. โข Housekeeping and Maintenance for Hotel Guest Services: An understanding of the role of housekeeping and maintenance in ensuring guest satisfaction and the overall cleanliness and functionality of the hotel. โข Sales and Marketing for Hotel Guest Services: An overview of the sales and marketing strategies used to attract and retain guests, including revenue management and customer relationship management. โข Managing Hotel Guest Services Teams: Leadership and management techniques for supervising and motivating guest services teams, including training and development, performance management, and communication.
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