Undergraduate Certificate in High Performing Contact Centres
-- ViewingNowThe Undergraduate Certificate in High Performing Contact Centres is a comprehensive course designed to meet the growing industry demand for skilled contact center professionals. This certificate program emphasizes the importance of effective communication, leadership, and technology utilization in contact centers.
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GBP £ 140
GBP £ 202
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โข Understanding Contact Centre Operations
โข Customer Service Management in Contact Centres
โข Optimizing Contact Centre Technologies
โข Quality Management in High Performing Contact Centres
โข Workforce Management and Performance Metrics
โข Contact Centre Analytics and Data-Driven Decision Making
โข Customer Experience Design for Contact Centres
โข Legal and Ethical Considerations in Contact Centre Operations
โข Change Management and Continuous Improvement in High Performing Contact Centres
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