Undergraduate Certificate in High Performing Contact Centres

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The Undergraduate Certificate in High Performing Contact Centres is a comprehensive course designed to meet the growing industry demand for skilled contact center professionals. This certificate program emphasizes the importance of effective communication, leadership, and technology utilization in contact centers.

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AboutThisCourse

Learners will gain essential skills in workforce management, quality assurance, and customer experience strategies. The course is ideal for current contact center agents, team leaders, and those interested in starting a career in this high-growth field. According to the Bureau of Labor Statistics, employment in contact centers is projected to grow 6% from 2021 to 2031. This course will equip learners with the necessary skills to advance in their careers, providing them with a competitive edge in the job market. By completing this program, learners will demonstrate a deep understanding of contact center operations, customer relationship management, and performance optimization.

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CourseDetails

• Understanding Contact Centre Operations
• Customer Service Management in Contact Centres
• Optimizing Contact Centre Technologies
• Quality Management in High Performing Contact Centres
• Workforce Management and Performance Metrics
• Contact Centre Analytics and Data-Driven Decision Making
• Customer Experience Design for Contact Centres
• Legal and Ethical Considerations in Contact Centre Operations
• Change Management and Continuous Improvement in High Performing Contact Centres

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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UNDERGRADUATE CERTIFICATE IN HIGH PERFORMING CONTACT CENTRES
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London School of International Business (LSIB)
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05 May 2025
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