Postgraduate Certificate in Developing Contact Centre Roadmap
-- ViewingNowThe Postgraduate Certificate in Developing Contact Centre Roadmap is a comprehensive course designed to equip learners with essential skills for success in the rapidly evolving customer service industry. This course emphasizes the importance of creating a strategic roadmap for contact centers, focusing on key areas such as customer experience, technology, and workforce optimization.
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โข Contact Centre Industry Overview
โข Customer Relationship Management (CRM)
โข Contact Centre Technologies and Infrastructure
โข Developing Contact Centre Strategies
โข Workforce Management in Contact Centres
โข Quality Assurance and Performance Improvement
โข Contact Centre Metrics and Analytics
โข Legal and Ethical Considerations in Contact Centres
โข Change Management in Contact Centres
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