Postgraduate Certificate in Developing Contact Centre Roadmap

Name: Postgraduate Certificate in Developing Contact Centre Roadmap
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The Postgraduate Certificate in Developing Contact Centre Roadmap is a comprehensive course designed to equip learners with essential skills for success in the rapidly evolving customer service industry. This course emphasizes the importance of creating a strategic roadmap for contact centers, focusing on key areas such as customer experience, technology, and workforce optimization.

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AboutThisCourse

With the increasing demand for exceptional customer service, this course provides learners with the necessary skills to lead and manage a successful contact center. It covers topics such as customer journey mapping, data analytics, and digital transformation, enabling learners to make informed decisions and drive business growth. By completing this course, learners will be equipped with the skills and knowledge to advance their careers in contact center management and beyond. The course is relevant for professionals currently working in contact centers, as well as those looking to enter the industry. By providing learners with a comprehensive understanding of contact center strategy and operations, this course prepares individuals to excel in a variety of customer service roles, making it a valuable investment in one's professional development.

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CourseDetails

• Contact Centre Industry Overview
• Customer Relationship Management (CRM)
• Contact Centre Technologies and Infrastructure
• Developing Contact Centre Strategies
• Workforce Management in Contact Centres
• Quality Assurance and Performance Improvement
• Contact Centre Metrics and Analytics
• Legal and Ethical Considerations in Contact Centres
• Change Management in Contact Centres

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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POSTGRADUATE CERTIFICATE IN DEVELOPING CONTACT CENTRE ROADMAP

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London School of International Business (LSIB)

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05 May 2025

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