Professional Certificate in CX Management in Business
-- ViewingNowThe Professional Certificate in CX Management in Business course is a critical program for those seeking to excel in customer experience (CX) management. With the increasing recognition of CX as a key differentiator in various industries, the demand for skilled CX professionals is at an all-time high.
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โข Understanding Customer Experience (CX) Management
โข CX Strategy and Design
โข Customer Journey Mapping and Analysis
โข Voice of the Customer (VoC) Programs
โข CX Metrics and Analytics
โข Customer Feedback Management
โข Technology for CX Management
โข CX Culture and Leadership
โข Improving CX through Employee Engagement
โข Continuous CX Improvement and Innovation
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