Professional Certificate in CX Management in Business

Name: Professional Certificate in CX Management in Business
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The Professional Certificate in CX Management in Business course is a critical program for those seeking to excel in customer experience (CX) management. With the increasing recognition of CX as a key differentiator in various industries, the demand for skilled CX professionals is at an all-time high.

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AboutThisCourse

This certificate course equips learners with the essential skills needed to design, implement, and manage CX strategies that drive business growth and customer loyalty. Learners will gain a deep understanding of customer needs and behaviors, as well as the latest tools and techniques for measuring and improving CX. They will also develop the leadership and communication skills needed to drive CX initiatives across the organization. By completing this course, learners will be well-positioned to advance their careers in CX management and make a positive impact on the success of their organizations. With a focus on practical application and real-world examples, this course provides learners with the knowledge and skills they need to succeed in today's customer-centric business environment.

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CourseDetails

• Understanding Customer Experience (CX) Management
• CX Strategy and Design
• Customer Journey Mapping and Analysis
• Voice of the Customer (VoC) Programs
• CX Metrics and Analytics
• Customer Feedback Management
• Technology for CX Management
• CX Culture and Leadership
• Improving CX through Employee Engagement
• Continuous CX Improvement and Innovation

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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PROFESSIONAL CERTIFICATE IN CX MANAGEMENT IN BUSINESS

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London School of International Business (LSIB)

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05 May 2025

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