Postgraduate Certificate in Automotive Complaints Handling
-- ViewingNowThe Postgraduate Certificate in Automotive Complaints Handling is a comprehensive course designed to empower automotive professionals with the necessary skills to handle customer complaints effectively. This certification course highlights the significance of resolving disputes professionally, fostering customer loyalty, and enhancing brand reputation in the automotive industry.
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GBP £ 140
GBP £ 202
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โข Unit 1: Introduction to Automotive Complaints Handling
โข Unit 2: Legal Framework and Regulations in Automotive Complaints
โข Unit 3: Effective Communication and Negotiation Skills in Complaints Management
โข Unit 4: Customer Satisfaction and Experience in Automotive Industry
โข Unit 5: Dispute Resolution Techniques in Automotive Complaints Handling
โข Unit 6: Root Cause Analysis and Problem Solving in Automotive Complaints
โข Unit 7: Automotive Complaints Handling Systems and Processes
โข Unit 8: Data Analysis and Reporting in Automotive Complaints Management
โข Unit 9: Risk Management in Automotive Complaints Handling
โข Unit 10: Continuous Improvement and Quality Assurance in Automotive Complaints Handling
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