Postgraduate Certificate in Automotive Complaints Handling

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The Postgraduate Certificate in Automotive Complaints Handling is a comprehensive course designed to empower automotive professionals with the necessary skills to handle customer complaints effectively. This certification course highlights the significance of resolving disputes professionally, fostering customer loyalty, and enhancing brand reputation in the automotive industry.

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AboutThisCourse

With increasing demand for expert complaint handlers, this program equips learners with essential skills to manage complex customer complaints and disputes efficiently. It covers essential topics such as communication strategies, legal frameworks, problem-solving techniques, and negotiation skills. By completing this course, automotive professionals can advance their careers, contribute to a positive customer experience, and promote a complaint-handling culture in their organizations. Invest in this Postgraduate Certificate to stay ahead in the competitive automotive sector, build customer trust, and ensure long-term business success.

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CourseDetails

•  Unit 1: Introduction to Automotive Complaints Handling
•  Unit 2: Legal Framework and Regulations in Automotive Complaints
•  Unit 3: Effective Communication and Negotiation Skills in Complaints Management
•  Unit 4: Customer Satisfaction and Experience in Automotive Industry
•  Unit 5: Dispute Resolution Techniques in Automotive Complaints Handling
•  Unit 6: Root Cause Analysis and Problem Solving in Automotive Complaints
•  Unit 7: Automotive Complaints Handling Systems and Processes
•  Unit 8: Data Analysis and Reporting in Automotive Complaints Management
•  Unit 9: Risk Management in Automotive Complaints Handling
•  Unit 10: Continuous Improvement and Quality Assurance in Automotive Complaints Handling

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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POSTGRADUATE CERTIFICATE IN AUTOMOTIVE COMPLAINTS HANDLING
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London School of International Business (LSIB)
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05 May 2025
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