Postgraduate Certificate in Customer Relationship Management in Projects
-- ViewingNowThe Postgraduate Certificate in Customer Relationship Management in Projects is a comprehensive course designed to empower professionals with essential skills in customer relationship management (CRM) in the project management industry. This certificate course highlights the importance of CRM in driving successful project outcomes, satisfying customer needs, and fostering long-term business relationships.
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โข CRM Fundamentals: Understanding Customers and Data
โข CRM Strategy and Planning in Project Management
โข Customer Segmentation and Targeting in CRM
โข CRM Tools and Technologies: Selection and Implementation
โข CRM Data Management and Analytics
โข Customer Engagement and Experience Management
โข CRM in Project Delivery and Monitoring
โข CRM Ethics and Compliance in Project Management
โข CRM Performance Measurement and Improvement
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