Postgraduate Certificate in Customer Relationship Management in Projects

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The Postgraduate Certificate in Customer Relationship Management in Projects is a comprehensive course designed to empower professionals with essential skills in customer relationship management (CRM) in the project management industry. This certificate course highlights the importance of CRM in driving successful project outcomes, satisfying customer needs, and fostering long-term business relationships.

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In today's competitive business landscape, there is an increasing demand for project management professionals who can effectively manage customer relationships and deliver high-quality project deliverables. This course equips learners with the latest CRM strategies, tools, and techniques to meet industry expectations and excel in their careers. By completing this course, learners will gain a deep understanding of CRM best practices, customer segmentation, customer loyalty programs, and data analytics for customer insight. They will also develop essential skills in communication, negotiation, and conflict resolution, making them well-prepared to lead CRM initiatives in their organizations and advance their careers in project management.

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โ€ข CRM Fundamentals: Understanding Customers and Data
โ€ข CRM Strategy and Planning in Project Management
โ€ข Customer Segmentation and Targeting in CRM
โ€ข CRM Tools and Technologies: Selection and Implementation
โ€ข CRM Data Management and Analytics
โ€ข Customer Engagement and Experience Management
โ€ข CRM in Project Delivery and Monitoring
โ€ข CRM Ethics and Compliance in Project Management
โ€ข CRM Performance Measurement and Improvement

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
POSTGRADUATE CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT IN PROJECTS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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