Graduate Certificate in IT Infrastructure Library.
-- ViewingNowThe Graduate Certificate in IT Infrastructure Library (ITIL) is a vital course for IT professionals seeking to enhance their infrastructure management skills. This program covers ITIL best practices, helping learners understand how to deliver IT services efficiently and effectively.
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โข ITIL Foundation (mandatory)
โข ITIL Service Transition (including topics such as change management, release management, and knowledge management)
โข ITIL Service Operation (including topics such as incident management, problem management, and event management)
โข ITIL Service Design (including topics such as service level management, capacity management, and availability management)
โข ITIL Continual Service Improvement (including topics such as CSI principles, metrics and measurement, and service reporting)
โข ITIL Security Management (including topics such as information security management systems, risk management, and access management)
โข ITIL Strategic Planning for IT Services (including topics such as IT strategy, IT governance, and IT financial management)
โข ITIL Service Catalog Management (including topics such as service portfolio management, service catalog, and service level management)
โข ITIL Supplier Management (including topics such as supplier selection, supplier relationship management, and contract management)
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