Postgraduate Certificate in FMCG Customer Service Excellence.
-- ViewingNowThe Postgraduate Certificate in FMCG (Fast-Moving Consumer Goods) Customer Service Excellence is a comprehensive course designed to enhance your skills in managing customer service in the FMCG industry. This certificate program emphasizes the importance of understanding customer needs, building strong relationships, and delivering exceptional service to drive business growth.
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GBP £ 140
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โข FMCG Industry Overview
โข Customer Service Fundamentals
โข Effective Communication in FMCG Customer Service
โข FMCG Customer Service Management Techniques
โข Handling Customer Complaints and Queries in FMCG
โข Building Customer Relationships in FMCG
โข FMCG Customer Service Metrics and KPIs
โข Leveraging Technology for FMCG Customer Service Excellence
โข Continuous Improvement in FMCG Customer Service
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