Postgraduate Certificate in FMCG Customer Service Excellence.

Name: Postgraduate Certificate in FMCG Customer Service Excellence.
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The Postgraduate Certificate in FMCG (Fast-Moving Consumer Goods) Customer Service Excellence is a comprehensive course designed to enhance your skills in managing customer service in the FMCG industry. This certificate program emphasizes the importance of understanding customer needs, building strong relationships, and delivering exceptional service to drive business growth.

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AboutThisCourse

With the increasing demand for high-quality customer service in the FMCG industry, this course is essential for professionals looking to advance their careers. It equips learners with the necessary skills to handle customer inquiries, manage complaints, and analyze customer feedback to improve service delivery. The course also covers the latest trends and technologies used in FMCG customer service, ensuring that learners are up-to-date with industry best practices. By completing this course, learners will gain a competitive edge in the job market, with the ability to provide exceptional customer service that drives customer loyalty and business success. This program is an excellent investment for anyone looking to advance their career in the FMCG industry and become a leader in customer service excellence.

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CourseDetails

• FMCG Industry Overview
• Customer Service Fundamentals
• Effective Communication in FMCG Customer Service
• FMCG Customer Service Management Techniques
• Handling Customer Complaints and Queries in FMCG
• Building Customer Relationships in FMCG
• FMCG Customer Service Metrics and KPIs
• Leveraging Technology for FMCG Customer Service Excellence
• Continuous Improvement in FMCG Customer Service

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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POSTGRADUATE CERTIFICATE IN FMCG CUSTOMER SERVICE EXCELLENCE.

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London School of International Business (LSIB)

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05 May 2025

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