Professional Certificate in Retail Banking Performance Metrics
-- ViewingNowThe Professional Certificate in Retail Banking Performance Metrics is a comprehensive course designed to enhance the skills of banking professionals. This course focuses on essential performance metrics, key ratios, and financial indicators, providing a deep understanding of retail banking operations.
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โข Retail Banking Metrics Fundamentals: Understanding Key Performance Indicators (KPIs), financial and non-financial metrics, and their importance in retail banking.
โข Financial Performance Metrics: Analyzing income statements, balance sheets, and cash flow statements, ROE, ROA, and NIM.
โข Customer Satisfaction Metrics: Measuring customer experience, Net Promoter Score (NPS), and customer loyalty in retail banking.
โข Risk Management Metrics: Evaluating credit risk, operational risk, market risk, and liquidity risk in retail banking.
โข Sales and Marketing Metrics: Monitoring sales performance, marketing campaigns, and return on marketing investment.
โข Operational Efficiency Metrics: Assessing operational efficiency, process improvement, and cost reduction.
โข Digital Banking Metrics: Measuring digital channel adoption, mobile banking, and online banking performance.
โข Regulatory Compliance Metrics: Ensuring adherence to regulatory requirements, compliance risk management, and internal controls.
โข Balanced Scorecard Approach: Implementing a balanced scorecard approach for retail banking performance management.
Note: The above list of units is a general guideline and can be modified to suit specific course requirements.
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