Postgraduate Certificate in Service Communication and Sales
-- ViewingNowThe Postgraduate Certificate in Service Communication and Sales is a comprehensive course designed to enhance the skills of professionals in the service industry. This program emphasizes the importance of effective communication and sales techniques, which are critical for career advancement in this field.
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โข Service Communication Fundamentals <br> โข Building Customer Rapport <br> โข Active Listening and Questioning Techniques <br> โข Effective Sales Communication Strategies <br> โข Overcoming Objections and Closing Techniques <br> โข Understanding Customer Needs and Wants <br> โข Cross-cultural Communication in Services <br> โข Persuasion and Influence in Sales <br> โข Service Communication Ethics and Professionalism <br> โข Measuring and Improving Service Communication and Sales Performance
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