Professional Certificate in Service Management Implementation
-- ViewingNowThe Professional Certificate in Service Management Implementation is a crucial course that trains learners on implementing effective service management strategies. This program is essential in today's industry, where businesses prioritize customer satisfaction and experience.
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Here are the essential units for a Professional Certificate in Service Management Implementation:
• Service Strategy: Understanding the importance of service management and creating a service strategy to meet business objectives.
• Service Design: Designing services and service management processes that meet customer requirements and align with business objectives.
• Service Transition: Managing the transition of new or changed services into the live environment, ensuring minimal disruption to the business.
• Service Operation: Delivering and managing services, ensuring they meet agreed service levels and customer expectations.
• Service Improvement: Continually improving services and service management processes to increase efficiency, reduce costs, and improve customer satisfaction.
• ITIL Foundation: Gaining an understanding of the ITIL framework and how it can be used to support service management.
• Service Desk Management: Managing the service desk function, ensuring incidents are logged, prioritized, and resolved in a timely manner.
• Service Level Management: Defining and managing service levels, ensuring they align with business objectives and customer requirements.
• Capacity Management: Managing service capacity, ensuring it is aligned with business needs and customer requirements.
• Availability Management: Ensuring services are available when required, and implementing measures to minimize downtime and disruption.
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