Professional Certificate in Service Management Implementation

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The Professional Certificate in Service Management Implementation is a crucial course that trains learners on implementing effective service management strategies. This program is essential in today's industry, where businesses prioritize customer satisfaction and experience.

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AboutThisCourse

This certificate course equips learners with the necessary skills to design, implement, and manage service management systems that align with industry best practices. It covers key areas such as ITIL framework, COBIT, and ISO/IEC 20000. Upon completion, learners will have a comprehensive understanding of service management principles and how to apply them in real-world situations. This knowledge is highly sought after by employers in various industries, making this course an excellent choice for career advancement. In summary, this Professional Certificate course is a valuable investment for anyone looking to enhance their service management skills and increase their employability in today's competitive job market.

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CourseDetails

Here are the essential units for a Professional Certificate in Service Management Implementation:

• Service Strategy: Understanding the importance of service management and creating a service strategy to meet business objectives.

• Service Design: Designing services and service management processes that meet customer requirements and align with business objectives.

• Service Transition: Managing the transition of new or changed services into the live environment, ensuring minimal disruption to the business.

• Service Operation: Delivering and managing services, ensuring they meet agreed service levels and customer expectations.

• Service Improvement: Continually improving services and service management processes to increase efficiency, reduce costs, and improve customer satisfaction.

• ITIL Foundation: Gaining an understanding of the ITIL framework and how it can be used to support service management.

• Service Desk Management: Managing the service desk function, ensuring incidents are logged, prioritized, and resolved in a timely manner.

• Service Level Management: Defining and managing service levels, ensuring they align with business objectives and customer requirements.

• Capacity Management: Managing service capacity, ensuring it is aligned with business needs and customer requirements.

• Availability Management: Ensuring services are available when required, and implementing measures to minimize downtime and disruption.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
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PROFESSIONAL CERTIFICATE IN SERVICE MANAGEMENT IMPLEMENTATION
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London School of International Business (LSIB)
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05 May 2025
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