Postgraduate Certificate in Social Media for Business Communication
-- ViewingNowThe Postgraduate Certificate in Social Media for Business Communication is a career-advancing course designed for modern professionals. With the rapidly growing importance of social media in business communication, there's an increasing demand for experts who can leverage these platforms effectively.
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โข Social Media Strategy & Planning: Developing a comprehensive social media strategy, understanding audience segmentation, and creating a social media content calendar.
โข Social Media Analytics: Measuring social media performance, setting up and tracking key performance indicators (KPIs), and using data to inform strategy.
โข Content Creation & Curation: Developing engaging social media content, understanding the nuances of each social media platform, and curating third-party content to share with your audience.
โข Social Media Advertising: Creating and managing social media advertising campaigns, understanding the different advertising options on each platform, and measuring advertising performance.
โข Brand Reputation Management: Monitoring and managing your brand's online reputation, understanding crisis communication strategies, and using social media to build brand trust and loyalty.
โข Social Media Law & Ethics: Understanding the legal and ethical implications of social media use, including privacy concerns, intellectual property rights, and disclosure requirements.
โข Social Media Tools & Technologies: Utilizing social media management tools, social listening tools, and other technologies to streamline your social media efforts and gain insights into your audience.
โข Social Media for Customer Service: Using social media as a customer service channel, understanding how to handle customer complaints and inquiries on social media, and creating a social media customer service strategy.
โข Social Media for Employee Advocacy: Developing an employee advocacy program, understanding the benefits of employee-generated content, and creating guidelines for employee social media use.
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