Postgraduate Certificate in Chatbots and AI
-- ViewingNowThe Postgraduate Certificate in Chatbots and AI is a career-enhancing course, designed to equip learners with the latest skills in AI and chatbot technology. With the rapid growth of AI, there's an increasing demand for professionals who can create and manage intelligent chatbots for businesses.
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โข Introduction to Chatbots and AI: Fundamentals of artificial intelligence, machine learning, and natural language processing. Overview of chatbot applications, benefits, and limitations.
โข Designing Chatbots: Conversational UX design, user intent modeling, and dialogue management. Creating effective chatbot personas and improving user engagement.
โข Natural Language Processing (NLP) for Chatbots: Text preprocessing, part-of-speech tagging, named entity recognition, and sentiment analysis. Applying NLP techniques to improve chatbot performance.
โข Building Chatbots with AI Frameworks: Hands-on experience with popular AI frameworks and chatbot development platforms. Creating, training, and deploying custom chatbots.
โข Chatbot Analytics and Optimization: Monitoring and analyzing chatbot performance metrics. Identifying areas for improvement and implementing optimization strategies.
โข Ethical Considerations in AI and Chatbots: Addressing privacy concerns, avoiding bias, and ensuring transparency. Ethical guidelines and regulations in AI and chatbot development.
โข Integrating Chatbots with Business Systems: Connecting chatbots to CRM, ERP, and other enterprise systems. APIs, webhooks, and other integration techniques.
โข Future Trends in Chatbots and AI: Emerging trends, opportunities, and challenges in AI and chatbot technologies. Preparing for the future of AI-powered customer interactions.
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