Undergraduate Certificate in Call Centre Technologies
-- ViewingNowThe Undergraduate Certificate in Call Centre Technologies is a compact, industry-focused program designed to equip learners with essential skills for success in call center operations. With a strong emphasis on practical knowledge, this course covers a range of topics including customer service strategies, call center software applications, and data analysis techniques.
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โข Call Center Fundamentals <br> โข Customer Service Skills <br> โข Telecommunications and Networking Technologies <br> โข Call Center Software and Technology <br> โข Workforce Management and Quality Assurance <br> โข Call Center Metrics and Analytics <br> โข Data Security and Compliance in Call Centers <br> โข Customer Interaction Management (CIM) Systems <br> โข Speech Analytics and Natural Language Processing (NLP) <br> โข Best Practices in Call Center Operations
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