Postgraduate Certificate in Call Management
-- ViewingNowThe Postgraduate Certificate in Call Management is a comprehensive course designed to equip learners with the essential skills required for success in the modern call center industry. This course emphasizes the importance of effective communication, customer service, and call management techniques that are vital in today's fast-paced business environment.
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Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Call Center Metrics and Analytics
โข Effective Call Handling Techniques
โข Customer Service and Experience in Call Management
โข Quality Management in Call Centers
โข Workforce Management and Planning
โข Call Center Technology and Software
โข Legal and Ethical Considerations in Call Management
โข Continuous Improvement in Call Center Operations
โข Performance Management in Call Centers
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