Postgraduate Certificate in Call Management

Name: Postgraduate Certificate in Call Management
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The Postgraduate Certificate in Call Management is a comprehensive course designed to equip learners with the essential skills required for success in the modern call center industry. This course emphasizes the importance of effective communication, customer service, and call management techniques that are vital in today's fast-paced business environment.

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AboutThisCourse

With the growing demand for highly skilled call center professionals, this certificate program offers a unique opportunity for learners to enhance their career prospects and gain a competitive edge in the industry. The course curriculum covers a wide range of topics, including call handling, customer relationship management, call center technology, and quality assurance, among others. By completing this course, learners will develop a strong understanding of the best practices in call management and acquire the skills necessary to provide exceptional customer service, manage teams effectively, and drive business success. Whether you are a seasoned call center professional or new to the industry, this course will help you take your career to the next level.

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CourseDetails

• Call Center Metrics and Analytics
• Effective Call Handling Techniques
• Customer Service and Experience in Call Management
• Quality Management in Call Centers
• Workforce Management and Planning
• Call Center Technology and Software
• Legal and Ethical Considerations in Call Management
• Continuous Improvement in Call Center Operations
• Performance Management in Call Centers

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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EarnCareerCertificate

POSTGRADUATE CERTIFICATE IN CALL MANAGEMENT

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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