Professional Certificate in Impactful Contact Centre Communication
-- ViewingNowThe Professional Certificate in Impactful Contact Centre Communication is a course designed to enhance communication skills in a contact center environment. With the growing importance of providing excellent customer service, there is an increasing industry demand for professionals who can communicate effectively and professionally.
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GBP £ 140
GBP £ 202
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โข Effective Listening in Contact Centers
โข Professional Communication Skills
โข Handling Customer Complaints and Difficult Situations
โข Cross-cultural Communication in Contact Centers
โข Telephone Etiquette and Best Practices
โข Using Persuasive Language in Contact Centers
โข Managing Call Flow and Handling High Call Volume
โข Leveraging Customer Service Software Tools
โข Measuring Contact Center Communication Success
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