Professional Certificate in Impactful Contact Centre Communication

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The Professional Certificate in Impactful Contact Centre Communication is a course designed to enhance communication skills in a contact center environment. With the growing importance of providing excellent customer service, there is an increasing industry demand for professionals who can communicate effectively and professionally.

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AboutThisCourse

This course equips learners with essential communication skills such as active listening, effective speaking, and empathy, which are crucial for building positive relationships with customers. It also covers important topics such as handling difficult conversations, managing customer expectations, and using positive language. By completing this course, learners will be able to demonstrate their ability to communicate effectively and professionally, which is a key requirement for career advancement in the contact center industry. This course is an excellent way to develop the necessary skills to excel in a contact center role and stand out in a competitive job market.

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CourseDetails

• Effective Listening in Contact Centers
• Professional Communication Skills
• Handling Customer Complaints and Difficult Situations
• Cross-cultural Communication in Contact Centers
• Telephone Etiquette and Best Practices
• Using Persuasive Language in Contact Centers
• Managing Call Flow and Handling High Call Volume
• Leveraging Customer Service Software Tools
• Measuring Contact Center Communication Success

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN IMPACTFUL CONTACT CENTRE COMMUNICATION
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London School of International Business (LSIB)
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05 May 2025
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