Professional Certificate in Root Cause Analysis for ITIL Framework
-- ViewingNowThe Professional Certificate in Root Cause Analysis for ITIL Framework is a crucial course for IT professionals seeking to enhance their problem-solving skills. This certificate course focuses on teaching learners how to identify the underlying causes of IT issues, reducing the likelihood of recurring problems and increasing overall efficiency.
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⢠Introduction to Root Cause Analysis (RCA) in ITIL Framework
⢠Understanding ITILâs Problem Management and RCA
⢠Identifying and Documenting Incidents and Problems
⢠RCA Techniques for ITIL: 5 Whys, Fishbone Diagram, and Swimlane Diagrams
⢠Data Analysis for Root Cause Identification
⢠Evaluating and Implementing Permanent Solutions
⢠Implementing Effective RCA Processes in ITIL
⢠Continual Improvement with RCA in ITIL Framework
⢠Real-World ITIL RCA Case Studies
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