Professional Certificate in Root Cause Analysis for ITIL Framework
-- ViewingNowThe Professional Certificate in Root Cause Analysis for ITIL Framework is a crucial course for IT professionals seeking to enhance their problem-solving skills. This certificate course focuses on teaching learners how to identify the underlying causes of IT issues, reducing the likelihood of recurring problems and increasing overall efficiency.
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โข Introduction to Root Cause Analysis (RCA) in ITIL Framework
โข Understanding ITILโs Problem Management and RCA
โข Identifying and Documenting Incidents and Problems
โข RCA Techniques for ITIL: 5 Whys, Fishbone Diagram, and Swimlane Diagrams
โข Data Analysis for Root Cause Identification
โข Evaluating and Implementing Permanent Solutions
โข Implementing Effective RCA Processes in ITIL
โข Continual Improvement with RCA in ITIL Framework
โข Real-World ITIL RCA Case Studies
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