Postgraduate Certificate in Service Transition Management
-- ViewingNowThe Postgraduate Certificate in Service Transition Management is a comprehensive course designed to equip learners with essential skills for managing service transitions in the industry. This course emphasizes the importance of seamless coordination between different service aspects, ensuring successful IT project implementations.
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⢠Service Transition Planning: This unit covers the creation and maintenance of plans that ensure successful service transitions. It includes topics like transition planning and planning for service operation.
⢠Change Management: This unit focuses on managing changes to services and service management processes. It covers the principles of change management, change evaluation and testing, change implementation, and change control.
⢠Service Asset and Configuration Management: This unit covers the practices and tools used to manage service assets and configurations. It includes topics like configuration identification, configuration control, configuration status accounting, and configuration verification and audit.
⢠Release and Deployment Management: This unit covers the processes and activities used to plan, build, test, and deploy services and service updates. It includes topics like release planning, release build, release deployment, and early life support.
⢠Knowledge Management: This unit covers the practices and tools used to manage and share knowledge within a service management organization. It includes topics like knowledge identification, knowledge creation, knowledge sharing, and knowledge application.
⢠Service Validation and Testing: This unit covers the practices and tools used to validate and test services and service updates. It includes topics like test planning, test execution, test closure, and service acceptance.
⢠Service Continuity and Availability Management: This unit covers the practices and tools used to ensure the continuity and availability of services. It includes topics like service continuity planning, availability management, and disaster recovery planning.
⢠Supplier Management: This unit covers the practices and tools used to manage relationships with suppliers of goods and services. It includes topics like supplier selection, supplier relationship management, and supplier performance management.
⢠Service Level Management: This unit covers the practices and tools used to manage service levels and ensure that they meet customer requirements. It includes topics like service level agreements, service level reporting, and service level improvement planning.
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