Undergraduate Certificate in Customer-Oriented Performance
-- ViewingNowThe Undergraduate Certificate in Customer-Oriented Performance is a crucial course designed to instill essential skills for career advancement in any industry. This program focuses on enhancing customer service and relationship management, which are vital components for business success.
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⢠Customer Service Fundamentals <br> ⢠Effective Communication for Customer Service <br> ⢠Understanding Customer Needs and Expectations <br> ⢠Conflict Resolution and Problem Solving <br> ⢠Measuring Customer Satisfaction <br> ⢠Building Customer Loyalty <br> ⢠Customer-Focused Sales Techniques <br> ⢠Leveraging Technology in Customer Service <br> ⢠Ethics in Customer-Oriented Performance <br> ⢠Continuous Improvement in Customer Service <br>
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