Undergraduate Certificate in Customer-Oriented Performance
-- ViewingNowThe Undergraduate Certificate in Customer-Oriented Performance is a crucial course designed to instill essential skills for career advancement in any industry. This program focuses on enhancing customer service and relationship management, which are vital components for business success.
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โข Customer Service Fundamentals <br> โข Effective Communication for Customer Service <br> โข Understanding Customer Needs and Expectations <br> โข Conflict Resolution and Problem Solving <br> โข Measuring Customer Satisfaction <br> โข Building Customer Loyalty <br> โข Customer-Focused Sales Techniques <br> โข Leveraging Technology in Customer Service <br> โข Ethics in Customer-Oriented Performance <br> โข Continuous Improvement in Customer Service <br>
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