Undergraduate Certificate in B2C Relationship Management
-- ViewingNowThe Undergraduate Certificate in B2C Relationship Management is a comprehensive course designed to empower learners with the essential skills required for successful consumer engagement in today's dynamic business landscape. This certificate course emphasizes the importance of building, maintaining, and enhancing customer relationships in the B2C context.
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⢠B2C Relationship Management Fundamentals
⢠Understanding Customer Lifecycle and Value
⢠Customer Segmentation and Targeting Strategies
⢠Multi-Channel B2C Relationship Management
⢠Personalization and Customer Experience Management
⢠B2C Relationship Metrics and Analytics
⢠Data-Driven Decision Making in B2C Relationship Management
⢠Legal and Ethical Considerations in B2C Relationship Management
⢠Digital Marketing and Social Media Strategies for B2C Relationship Management
⢠Capstone Project in B2C Relationship Management
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