Postgraduate Certificate in Ops Service Delivery Management
-- ViewingNowThe Postgraduate Certificate in Operations Service Delivery Management is a comprehensive course designed to equip learners with essential skills for career advancement in service operations management. This course is crucial in today's industry, where organizations prioritize efficient and effective service delivery to meet customer expectations and gain a competitive edge.
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⢠Postgraduate Certificate in Operations Service Delivery Management
⢠Service Delivery Management Fundamentals
⢠Introduction to Operations Management
⢠Service Level Management and Agreements
⢠Capacity Planning and Management
⢠Quality Management in Service Delivery
⢠Incident, Problem, and Change Management
⢠Customer Relationship Management in Service Delivery
⢠Ops Service Delivery Performance Metrics and KPIs
⢠Continual Service Improvement in Operations
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