Postgraduate Certificate in Ops Service Delivery Management
-- ViewingNowThe Postgraduate Certificate in Operations Service Delivery Management is a comprehensive course designed to equip learners with essential skills for career advancement in service operations management. This course is crucial in today's industry, where organizations prioritize efficient and effective service delivery to meet customer expectations and gain a competitive edge.
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โข Postgraduate Certificate in Operations Service Delivery Management
โข Service Delivery Management Fundamentals
โข Introduction to Operations Management
โข Service Level Management and Agreements
โข Capacity Planning and Management
โข Quality Management in Service Delivery
โข Incident, Problem, and Change Management
โข Customer Relationship Management in Service Delivery
โข Ops Service Delivery Performance Metrics and KPIs
โข Continual Service Improvement in Operations
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