Undergraduate Certificate in Service Design Facilitation
-- ViewingNowThe Undergraduate Certificate in Service Design Facilitation is a comprehensive course that equips learners with the essential skills needed to excel in the rapidly growing field of service design. This certificate program focuses on the importance of creating and improving services that meet customer needs, wants, and expectations.
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⢠User Research and Experience Mapping
⢠Service Blueprinting and Prototyping
⢠Design Thinking and Co-creation
⢠Service Innovation and Journey Mapping
⢠Human-centered Design and Accessibility
⢠Stakeholder Management and Collaboration
⢠Service Measurement and Evaluation
⢠Service Design Tools and Techniques
⢠Ethical Considerations in Service Design
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