Postgraduate Certificate in SAP Customer Experience
-- ViewingNowThe Postgraduate Certificate in SAP Customer Experience is a comprehensive course designed to equip learners with the essential skills needed to thrive in the rapidly evolving field of customer experience management. This course is crucial for professionals seeking to enhance their understanding of SAP Customer Experience solutions, which are widely used by businesses to manage and improve their customer relationships.
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Here are the essential units for a Postgraduate Certificate in SAP Customer Experience:
⢠SAP C/4HANA Overview
⢠Marketing Cloud: Customer Engagement and Journey Building
⢠Commerce Cloud: B2B and B2C E-commerce Solutions
⢠Sales Cloud: Automating Sales Processes and Improving Productivity
⢠Service Cloud: Delivering Omnichannel Customer Service
⢠SAP Customer Data Cloud: Managing Customer Identities and Data
⢠SAP Sales and Service Cloud Integration
⢠SAP Customer Experience Analytics
⢠Best Practices for Implementing SAP Customer Experience Solutions
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