Postgraduate Certificate in SAP Customer Experience

Name: Postgraduate Certificate in SAP Customer Experience
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The Postgraduate Certificate in SAP Customer Experience is a comprehensive course designed to equip learners with the essential skills needed to thrive in the rapidly evolving field of customer experience management. This course is crucial for professionals seeking to enhance their understanding of SAP Customer Experience solutions, which are widely used by businesses to manage and improve their customer relationships.

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AboutThisCourse

With a strong focus on industry demand, this course covers key topics such as SAP Sales Cloud, SAP Service Cloud, SAP Marketing Cloud, and SAP Commerce Cloud. By completing this course, learners will gain hands-on experience with SAP Customer Experience solutions and develop the skills needed to implement, configure, and manage these systems in real-world business scenarios. Career advancement opportunities for course graduates are abundant, as businesses increasingly seek professionals with expertise in SAP Customer Experience. By completing this course, learners will be well-positioned to pursue careers in customer experience management, sales, marketing, and service management, among others.

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CourseDetails

Here are the essential units for a Postgraduate Certificate in SAP Customer Experience:

• SAP C/4HANA Overview
• Marketing Cloud: Customer Engagement and Journey Building
• Commerce Cloud: B2B and B2C E-commerce Solutions
• Sales Cloud: Automating Sales Processes and Improving Productivity
• Service Cloud: Delivering Omnichannel Customer Service
• SAP Customer Data Cloud: Managing Customer Identities and Data
• SAP Sales and Service Cloud Integration
• SAP Customer Experience Analytics
• Best Practices for Implementing SAP Customer Experience Solutions

CareerPath

The Postgraduate Certificate in SAP Customer Experience is a valuable credential in today's tech-driven marketplace. With SAP CX skills in-demand, job seekers can expect a wide variety of roles and opportunities. To help visualize the current landscape, here's a 3D pie chart featuring four prominent SAP CX positions and their respective market shares in the UK: 1. **SAP CX Consultant**: As a trusted advisor, SAP CX Consultants help businesses optimize their customer experiences and implement SAP solutions. They make up 45% of the SAP CX job market. 2. **SAP CX Project Manager**: Leading cross-functional teams and managing project timelines, SAP CX Project Managers account for 25% of the SAP CX workforce. 3. **SAP CX Developer**: With expertise in programming, debugging, and customizing SAP CX applications, SAP CX Developers comprise 18% of the SAP CX job market. 4. **SAP CX Sales Specialist**: Skilled in showcasing SAP CX's benefits and generating sales, SAP CX Sales Specialists contribute to 12% of the SAP CX job market. These statistics highlight the diverse roles and opportunities available for those pursuing a Postgraduate Certificate in SAP Customer Experience.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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POSTGRADUATE CERTIFICATE IN SAP CUSTOMER EXPERIENCE

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London School of International Business (LSIB)

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05 May 2025

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