Graduate Certificate in Improving CSAT with AI
-- ViewingNowThe Graduate Certificate in Improving CSAT with AI is a comprehensive course designed to equip learners with essential skills in Artificial Intelligence (AI) and Customer Satisfaction (CSAT). This course highlights the growing industry demand for professionals who can leverage AI to enhance customer experiences and improve CSAT scores.
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⢠Unit 1: Introduction to CSAT & AI
⢠Unit 2: Understanding AI Technology
⢠Unit 3: AI Applications in Customer Service
⢠Unit 4: Improving Customer Satisfaction with AI
⢠Unit 5: Natural Language Processing & Chatbots
⢠Unit 6: Machine Learning for Predictive Analytics
⢠Unit 7: Data Analysis & Interpretation
⢠Unit 8: Implementing AI Solutions for CSAT Improvement
⢠Unit 9: Ethical Considerations in AI-Powered Customer Service
⢠Unit 10: Best Practices for AI-Driven CSAT Improvement
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