Postgraduate Certificate in IS Service Delivery
-- ViewingNowThe Postgraduate Certificate in IS Service Delivery is a vital course designed to equip learners with essential skills for managing and delivering IT services. This certificate program is crucial in today's digital age, where organizations rely heavily on technology for their operations.
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⢠IT Service Management Fundamentals
⢠ITIL Framework and Best Practices
⢠Service Delivery and Support Processes
⢠Incident, Problem, and Change Management
⢠Service Level Management and Agreements
⢠Capacity and Availability Management
⢠IT Service Continuity and Disaster Recovery
⢠IT Financial Management and Cost Control
⢠IT Governance and Compliance
⢠Continual Service Improvement in IS Service Delivery
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