Professional Certificate in Hospitality Basics
-- ViewingNowThe Professional Certificate in Hospitality Basics is a comprehensive course designed to provide learners with essential skills in the hospitality industry. This program covers various topics, including front office operations, food and beverage service, housekeeping, and hospitality management.
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⢠Hospitality Fundamentals: Introduction to the hospitality industry, including history, trends, and key players.
⢠Front Office Operations: Check-ins, reservations, guest services, and other front-office procedures.
⢠Housekeeping and Maintenance: Cleaning procedures, room preparation, and property maintenance.
⢠Food and Beverage Management: Food preparation, service, and safety; beverage management and cost control.
⢠Sales and Marketing for Hospitality: Marketing strategies, revenue management, and sales techniques.
⢠Customer Service in Hospitality: Delivering exceptional guest experiences, handling complaints, and building customer loyalty.
⢠Financial Management for Hospitality: Budgeting, forecasting, and financial reporting for hospitality businesses.
⢠Human Resources Management in Hospitality: Staff recruitment, training, and retention; labor laws and regulations.
⢠Hospitality Technology: Property management systems, online booking platforms, and other hospitality technologies.
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