Graduate Certificate in Customer Services in Digital Era
-- ViewingNowThe Graduate Certificate in Customer Services in Digital Era is a targeted course that prepares learners for the unique challenges and opportunities of customer service in today's digital landscape. This certificate course emphasizes the importance of digital tools, data analysis, and customer experience management in delivering exceptional service.
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⢠Digital Customer Service Platforms
⢠Customer Experience Management in Digital Era
⢠Digital Communication Channels and Tools
⢠Social Media Customer Service
⢠Data Analytics for Customer Service
⢠Digital Customer Service Strategy
⢠Artificial Intelligence and Automation in Customer Service
⢠Digital Security and Privacy in Customer Service
⢠Digital Transformation and its Impact on Customer Service
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