Graduate Certificate in Customer Services in Digital Era

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The Graduate Certificate in Customer Services in Digital Era is a targeted course that prepares learners for the unique challenges and opportunities of customer service in today's digital landscape. This certificate course emphasizes the importance of digital tools, data analysis, and customer experience management in delivering exceptional service.

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AboutThisCourse

It is designed to equip learners with essential skills that are in high demand across industries, including problem-solving, communication, and digital literacy. By completing this course, learners will be able to demonstrate their ability to leverage digital technologies to improve customer satisfaction, increase loyalty, and drive business growth. They will also gain a deep understanding of the latest trends and best practices in customer service, making them valuable assets to any organization. Whether you are an early career professional looking to advance or a seasoned professional seeking to stay up-to-date with the latest developments, this certificate course is an investment in your future success.

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CourseDetails

• Digital Customer Service Platforms
• Customer Experience Management in Digital Era
• Digital Communication Channels and Tools
• Social Media Customer Service
• Data Analytics for Customer Service
• Digital Customer Service Strategy
• Artificial Intelligence and Automation in Customer Service
• Digital Security and Privacy in Customer Service
• Digital Transformation and its Impact on Customer Service

CareerPath

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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GRADUATE CERTIFICATE IN CUSTOMER SERVICES IN DIGITAL ERA
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London School of International Business (LSIB)
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05 May 2025
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