Professional Certificate in Organisational Communication Skills
-- ViewingNowThe Professional Certificate in Organisational Communication Skills equips learners with essential communication tools to excel in their careers. This course emphasizes the importance of clear, concise, and effective communication in the workplace, fostering better collaboration, leadership, and employee engagement.
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⢠Effective Listening Skills: Understanding the importance of active listening in the workplace, techniques to improve listening, and overcoming common barriers to effective listening.
⢠Verbal Communication: Developing clear and concise verbal communication skills, using appropriate tone and language, and adjusting communication style to different audiences.
⢠Non-Verbal Communication: Recognizing and interpreting non-verbal cues, maintaining professional body language, and using non-verbal communication to enhance interpersonal relationships.
⢠Written Communication: Crafting clear and concise written documents, using appropriate formatting and style, and tailoring written communication for different audiences and purposes.
⢠Business Communication Etiquette: Understanding and applying formal and informal communication protocols, using appropriate language and tone in various business settings, and maintaining confidentiality and professionalism.
⢠Intercultural Communication: Developing awareness and understanding of cultural differences, adjusting communication style to different cultural contexts, and promoting inclusivity and respect in the workplace.
⢠Presentation Skills: Planning and delivering effective presentations, using visual aids and technology, and handling questions and feedback.
⢠Crisis Communication: Developing strategies for communicating effectively during a crisis, managing media relations, and maintaining trust and credibility with stakeholders.
Note: The above list of units is just a suggestion and can be modified based on specific learning objectives and industry requirements.
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