Professional Certificate in Oral Communication for Hospitality

Name: Professional Certificate in Oral Communication for Hospitality
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The Professional Certificate in Oral Communication for Hospitality is a vital course designed to enhance communication skills for hospitality professionals. With the global hospitality industry's continuous growth, effective communication has become a critical success factor for career advancement.

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AboutThisCourse

This certificate course focuses on developing essential skills such as public speaking, negotiation, and customer service. It addresses industry demand for professionals who can confidently and articulately interact with guests, colleagues, and stakeholders. By completing this course, learners will be equipped with the necessary tools to excel in their hospitality careers, ensuring they stand out as competent and skilled communicators. By emphasizing practical exercises and real-world examples, this course ensures that learners gain hands-on experience in improving their oral communication abilities. Overall, the Professional Certificate in Oral Communication for Hospitality is an excellent investment for those seeking to advance their careers in the competitive hospitality industry.

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CourseDetails

• Effective Communication in Hospitality: Understanding the importance of clear and concise communication in the hospitality industry. • Listening and Responding: Techniques for active listening and providing appropriate responses in professional settings. • Non-Verbal Communication: Exploring the role of body language, facial expressions, and tone of voice in oral communication. • Cross-Cultural Communication: Best practices for communicating with individuals from diverse cultural backgrounds. • Assertiveness and Conflict Resolution: Developing assertive communication skills and strategies for resolving conflicts in a professional manner. • Public Speaking and Presentations: Techniques for delivering effective speeches and presentations to groups of all sizes. • Customer Service and Relationship Building: Understanding the role of effective oral communication in building and maintaining customer relationships. • Professional Etiquette and Protocol: Best practices for maintaining professionalism and adhering to industry-specific protocols in oral communication. • Communication Technology in Hospitality: Exploring the use of technology in oral communication, including phone and video conferencing.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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PROFESSIONAL CERTIFICATE IN ORAL COMMUNICATION FOR HOSPITALITY

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London School of International Business (LSIB)

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05 May 2025

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