Undergraduate Certificate in Influence Tactics in Customer Service

Name: Undergraduate Certificate in Influence Tactics in Customer Service
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The Undergraduate Certificate in Influence Tactics in Customer Service is a compact and career-oriented course designed to equip learners with essential skills for excelling in customer service roles. This certificate program emphasizes the importance of influence tactics in creating positive customer experiences, resolving conflicts, and fostering long-term customer loyalty.

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AboutThisCourse

In today's competitive business landscape, the demand for customer service professionals with exceptional influence tactics is high. By completing this program, learners will develop a deep understanding of customer needs and behaviors, enabling them to effectively communicate, persuade, and negotiate with customers in various situations. The course covers key topics such as communication strategies, emotional intelligence, conflict resolution, and persuasion techniques, providing learners with a comprehensive set of skills for career advancement in customer service and related fields. By mastering the art of influence tactics, learners will be well-positioned to excel in their careers and make meaningful contributions to their organizations.

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CourseDetails

• Understanding Influence Tactics in Customer Service: An Overview
• Active Listening and Empathy in Customer Service
• Persuasive Communication and Conflict Resolution Skills
• Building Rapport and Trust with Customers
• Leveraging Positive Language and Reinforcement Techniques
• Handling Customer Complaints and Difficult Situations
• Emotional Intelligence and its Role in Customer Service
• Personalizing Customer Experiences and Relationship Building
• Measuring and Analyzing Customer Service Influence Tactics

CareerPath

The Undergraduate Certificate in Influence Tactics in Customer Service is a valuable credential that equips individuals with the skills to succeed in a variety of customer-facing roles. This section presents a 3D pie chart that showcases the distribution of roles for those holding this certificate, highlighting the versatility and applicability of the skills acquired. Google Charts has been used to create an engaging visual representation of the data. The chart features a transparent background and no added background color, allowing it to blend seamlessly into any webpage or application. Additionally, the responsive design ensures that the chart adapts to various screen sizes, making it accessible and easy to read on any device. The chart displays essential information about the distribution of roles for individuals with an Undergraduate Certificate in Influence Tactics in Customer Service. The largest percentage of individuals find success in sales representative positions (45%). Customer service managers follow closely behind, accounting for 25% of the roles. Technical support specialists make up 15% of the roles, while customer relationship managers represent 10%. Finally, call center agents hold the remaining 5% of the roles. In conclusion, a diverse range of roles is available to those with an Undergraduate Certificate in Influence Tactics in Customer Service. The 3D pie chart above offers a visually appealing way to understand the distribution of these roles and serves as a testament to the versatility of the skills acquired through this certification.

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ProficiencyEnglish
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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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UNDERGRADUATE CERTIFICATE IN INFLUENCE TACTICS IN CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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