Postgraduate Certificate in Call Centre Quality Assurance

Name: Postgraduate Certificate in Call Centre Quality Assurance
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The Postgraduate Certificate in Call Centre Quality Assurance is a comprehensive course designed to equip learners with essential skills for success in the call center industry. This course emphasizes the importance of quality assurance in call centers, teaching learners how to monitor and improve the quality of customer interactions.

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AboutThisCourse

With the growing demand for exceptional customer service, this course is crucial for those seeking to advance their careers in call centers or related fields. The course covers various topics, including quality assurance methodologies, call monitoring, and evaluation techniques. Learners will also gain hands-on experience with call center software and analytics tools. By the end of the course, learners will have the skills and knowledge necessary to drive quality improvement initiatives, ensuring exceptional customer experiences and contributing to business success. In summary, this course is an excellent opportunity for call center professionals to enhance their skills, increase their value to employers, and advance their careers in this growing and competitive industry.

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CourseDetails

• Call Centre Quality Assurance Fundamentals
• Quality Assurance Framework & Metrics
• Call Monitoring & Evaluation Techniques
• Quality Assurance Software & Tools
• Coaching & Development Strategies for Call Centre Agents
• Data Analysis for Quality Assurance
• Customer Experience Management in Call Centres
• Compliance & Risk Management in Quality Assurance
• Quality Assurance Process Improvement & Best Practices

CareerPath

The Postgraduate Certificate in Call Centre Quality Assurance equips students with the necessary skills to excel in call centre environments. The course offers various roles with promising job market trends and salary ranges in the UK. This 3D pie chart illustrates the role breakdown, emphasizing the primary focus on Call Centre Quality Assurance Analyst, followed by Team Leader and Operations Manager positions. Each role requires a unique blend of skills, ensuring a diverse and dynamic career path for students. With this certificate, professionals can boost their career growth and contribute to the evolving call centre industry.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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POSTGRADUATE CERTIFICATE IN CALL CENTRE QUALITY ASSURANCE

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London School of International Business (LSIB)

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05 May 2025

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