Postgraduate Certificate in Performance Measurement in Contact Centres.

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The Postgraduate Certificate in Performance Measurement in Contact Centres is a comprehensive course designed to equip learners with the essential skills needed to excel in the rapidly growing customer service industry. This certificate program emphasizes the importance of measuring and improving contact center performance, providing learners with the knowledge and tools to drive customer satisfaction, operational efficiency, and business growth.

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AboutThisCourse

In today's customer-centric world, the demand for skilled contact center professionals has never been higher. This program is specifically designed to meet the needs of the industry, offering learners the opportunity to gain a deep understanding of performance measurement best practices, quality management methodologies, and data analysis techniques. By completing this course, learners will be able to demonstrate their expertise in contact center performance measurement and management, positioning themselves for career advancement and success. With a focus on practical application and real-world examples, this program provides learners with the skills and knowledge they need to make an immediate impact in their organizations and drive long-term growth and success.

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CourseDetails

• Performance Metrics in Contact Centers: An Overview <br> • Key Performance Indicators (KPIs) in Contact Centers <br> • Quality Management and Monitoring in Contact Centers <br> • Customer Satisfaction Surveys and Analysis <br> • Workforce Management and Productivity Analysis <br> • Customer Experience (CX) Measurement and Improvement <br> • Data Analysis and Reporting Tools for Contact Center Performance <br> • Compliance and Risk Management in Contact Centers <br> • Utilizing Speech Analytics for Performance Measurement <br> • Best Practices in Contact Center Performance Measurement <br>

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
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StandardMode GBP £90
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  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
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POSTGRADUATE CERTIFICATE IN PERFORMANCE MEASUREMENT IN CONTACT CENTRES.
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London School of International Business (LSIB)
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05 May 2025
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